The Convenience Revolution: How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty by Shep Hyken
Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame.
Shep works with companies and organizations who want to build loyal relationships with their customers and employees.
His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution and Amaze Every Customer Every Time.
He is also the creator of The Customer Focus™, a customer service training program which helps clients develop a customer service culture and loyalty mindset.
And, interesting fact – he is a rock and roll guitarist and plays hockey 2-3 times per week!
Listen to the Interview:
Show Notes
Shep Hyken (Twitter)
Shep Hyken (LinkedIn)
Shep Hyken (Instagram)
The Convenience Revolution by Shep Hyken
The Experience Economy by B. Joseph Pine II and James H. Gilmore
Moments of Truth by Jan Carlzon
Growth IQ by Tiffani Bova
Never Lose a Customer Again by Joey Coleman
Talk Triggers by Jay Baer and Daniel Lemin
ICONIC by Scott McKain
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